This page (together with the documents referred to on it) tells you the terms and conditions on which any of the products ("Products") listed for sale from our website www.goodenergyshop.co.uk ("our site") will be supplied to you.

Please note that although some Products will be supplied to you by Good Energy Shop Limited, some will be supplied by third party suppliers who have been carefully chosen by Good Energy Shop Limited.  You will be informed who the supplier of a particular Product is on the [Product listing] and [at checkout]

In these terms and conditions "supplier" means the seller of a Product to you (whether that be Good Energy Shop Limited or any other supplier of a Product listed for sale from our site).

Please read these terms and conditions carefully before ordering any Products from our site.    These terms and conditions apply to all sales to you of Products listed for sale from our site.   You should understand that by ordering any Products, you agree to be bound by these terms and conditions.

We recommend that you print a copy of these terms and conditions for future reference.

Information about us
http://www.goodenergyshop.co.uk/ is a site operated by Good Energy Shop Limited ("we" or "us").  We are registered in England and Wales under company number 6243928 and have our registered office at Monkton Reach, Monkton Hill, Chippenham, Wiltshire SN15 1EE.  Our VAT number is 811 3295 57.

Service availability
Our site is only intended for use by people resident in the United Kingdom.  We do not accept orders from individuals outside the United Kingdom.

Your status
By placing an order through our site, you warrant that:

• you are legally capable of entering into binding contracts;
• you are at least 18 years old;
• you are resident in the United Kingdom; and
• you are accessing our site from the United Kingdom.

How the contract is formed
After placing an order, you will receive an e-mail from us acknowledging that we have received your order.  Please note that this does not mean that your order has been accepted.  Your order constitutes an offer to buy a Product.  All orders are subject to acceptance by the relevant supplier.  If the supplier cannot fulfil the order, either we, or the supplier, will inform you within 5 working days of receipt of the order.  The contract between you and the Supplier ("Contract") will only be formed when the supplier accepts your order and the Product(s) are dispatched to you.

The Contract will relate only to those Products which have been dispatched to you.  A supplier will not be obliged to supply any other Products which may have been part of your order until the sale of such Products has been accepted by the relevant supplier and those Products have been dispatched to you.

Our status
Please note that where we are not the supplier the resulting legal contract is between you and the relevant third party seller, although the contract will be subject to the terms and conditions set out in these terms.

We may provide links on our site to the websites of other companies, whether affiliated with us or not.  We cannot give any undertaking that products you purchase from third party sellers through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely.  This DISCLAIMER does not affect your statutory rights against the third party seller.  We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller.

Consumer rights
If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products.  In this case, you will receive a full refund of the price paid for the Products in accordance with the refunds policy set out in paragraph 10 below.

To cancel a Contract, you must inform us in writing. You must also return the Product(s) to the relevant supplier immediately, in the same condition in which you received them, and at your own cost and risk (please return Products to us by recorded delivery).  You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, the supplier may have a right of action against you for compensation.

An explanation of how to exercise your right to cancel is provided in [the "Your "Account" area].  This provision does not affect your statutory rights.

Availability and delivery
A supplier will use its reasonable endeavours to fulfil your order by the delivery date set out in the order acknowledgement or, if no delivery date is specified, then within 28 working days of the date of the order acknowledgement unless there are exceptional circumstances.

Please note that if you purchase Products from a number of different suppliers, the Products will arrive in separate packages.

Risk and title
Title to and risk in the Products shall pass to you from the time of delivery.

Price and payment
The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.

These prices include VAT but exclude delivery costs, which will be added to the total amount due as set out in our [delivery help] and at checkout

Prices are liable to change at any time, but changes will not affect orders in respect of which you have already been sent an order acknowledgement.

Our site contains a large number of Products and it is always possible that, despite best efforts, some of the Products listed on our site may be incorrectly priced.  We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than the stated price, you will be charged the lower amount.  If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before the Product is despatched, or your order will be rejected and we will notify you of such rejection.

A supplier is under no obligation to provide the Product to you at the incorrect (lower) price, even after you have been sent an order acknowledgement if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

Payment for all Products must be by credit or debit card.  Payment by the following credit and debit cards will be accepted - Visa/ Visa Electron/ MasterCard/ Solo/ Debit and Switch. We do not accept Amex or credit cards issued outside of the UK.

Our refunds policy
When you return a Product to a supplier:

• because you have cancelled the Contract within the seven-day cooling-off period (see Consumer rights), provided you return the Product to us in the same condition it which you received it, the refund due to you will be processed as soon as possible and, in any case, within 30 working days of the day you have given notice of your cancellation. In this case, you will be refunded the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to the supplier

• for any other reason (for instance, because you have notified us in accordance with Our right to vary these terms and conditionsthat you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that a Product is defective), the supplier will examine the returned Product. Any refund due to you will be processed as soon as possible and, in any case, within 30 working days of the day the supplier receives the Product back from you. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the reasonable cost incurred by you in returning the item to the supplier.

Any money received from you will usually be refunded using the same method originally used by you to pay for your purchase.

Liability
Each Supplier warrants to you that any Product supplied by it and purchased through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

A supplier's liability for losses you suffer as a result of that supplier breaking this agreement is strictly limited to the purchase price of the Product you purchased.

This does not include or limit in any way a supplier's liability:

• for death or personal injury caused by negligence;
  under section 2(3) of the Consumer Protection Act 1987;
• for fraud or fraudulent misrepresentation; or
• for any matter for which it would be illegal for a supplier to exclude, or attempt to exclude, its liability.

Suppliers are not responsible for indirect losses which happen as a side effect of the main loss or damage (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise.

Written communications
Applicable laws require that some of the information or communications sent to you should be in writing.  When using our site, you accept that communication with us and with suppliers will be mainly electronic.  We, and suppliers, will contact you by e-mail or provide you with information by posting notices on our site.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications provided to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

Notices
All notices given by you to us must be given to Good Energy Shop, Monkton Reach, Monkton Hill,
Chippenham, Wiltshire, SN15 1EE.   All notices given by you to a supplier other than us must be given to that supplier at their address.  We, and suppliers, may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in paragraph 12 above.  Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three working days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

Transfer of rights and obligations
The contract between you and a supplier is binding on you and that supplier and on your and their respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without the relevant supplier's prior written consent.

A supplier may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of its rights or obligations arising under it, at any time during the term of the Contract.

Events outside our control
Neither we, nor a supplier will be liable or responsible for any failure to perform, or delay in performance of, any obligations under a Contract that is caused by events outside our or their reasonable control ("Force Majeure Event").

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our, or a supplier's, reasonable control and includes in particular (without limitation) the following:

• strikes, lock-outs or other industrial action;
  civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
• fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
• impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
• impossibility of the use of public or private telecommunications networks;
• the acts, decrees, legislation, regulations or restrictions of any government.

Performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we (or the relevant supplier, as the case may be) will have an extension of time for performance for the duration of that period.  We, or the relevant supplier, will use reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our or their obligations under the Contract may be performed despite the Force Majeure Event.

Waiver
If we, or a supplier, fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we, or a supplier, fail to exercise any of the rights or remedies to which we or they are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us or a supplier of any default shall not constitute a waiver of any subsequent default.

No waiver of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with Notices above.

Severability
If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Entire agreement
These terms and conditions and any document expressly referred to in them represent the entire agreement between you and a supplier and between you and us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement whether oral or in writing.

You acknowledge that, in entering into a Contract, you have not relied on any representation, undertaking or promise given by us or a supplier or implied from anything said or written in negotiations prior to such Contract except as expressly stated in these terms and conditions.

You have no remedy in respect of any untrue statement made by us or a supplier whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently).

Our right to vary these terms and conditions
We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

You will be subject to the policies and terms and conditions in force at the time that you order Products from our site, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the order acknowledgement (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

Law and jurisdiction
Contracts for the purchase of Products through our site will be governed by English law.  Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

TERMS OF WEBSITE USE

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website www.goodenergyshop.co.uk ("our site"), whether as a guest or a registered user.  Please read these terms of use carefully before you start to use the site.  By using our site, you indicate that you accept these terms of use and that you agree to abide by them.  If you do not agree to these terms of use, please refrain from using our site.

Information about us
www.goodenergyshop.co.uk is a site operated by Good Energy Shop Limited ("we" or "us").  We are registered in England and Wales under company number 6243928 and have our registered office at Monkton Reach, Monkton Hill, Chippenham, Wiltshire SN15 1EE.  Our VAT number is 811 3295 57. We are a limited company.

Accessing our site
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below).  We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party.  We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time.   

When using our site, you must comply with the provisions of our acceptable use policy.

You are responsible for making all arrangements necessary for you to have access to our site.  You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors), as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Reliance on information posted
Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed.  We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Our site changes regularly
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely.  Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our liability
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy.  To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

• all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
• any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
• loss of income or revenue;
• loss of business;
• loss of profits or contracts;
• loss of anticipated savings;
• loss of data;
• loss of goodwill;
• wasted management or office time; and
• for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you and your visits to our site
We process information about you in accordance with our privacy policy.  By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Transactions concluded through our site
Contracts for the supply of products formed through our site or as a result of visits made by you are governed by the terms and conditions of supply.

Uploading material to our site
Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in our acceptable use policy.  You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.

Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose.  We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.

We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy.

Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.  You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.  You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990.  We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.  You may not link to any page on our site other than the home page unless you have our express written agreement to do so.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.  We reserve the right to withdraw linking permission without notice.  The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy.

If you wish to make any use of material on our site other than that set out above, please address your request to enquiries@goodenergyshop.co.uk.

Links from our site
Where our site contains links to other sites and resources provided by third parties (including, for the avoidance of doubt, any member of our group of companies), these links are provided for your information only.  We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Jurisdiction and applicable law
The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.  These terms of use are governed by English law.

Variations
We may revise these terms of use at any time by amending this page.  You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you.  Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your concerns
If you have any concerns about material which appears on our site, please contact enquiries@goodenergyshop.co.uk. Thank you for visiting our site.

WEBSITE ACCEPTABLE USE POLICY

This acceptable use policy sets out the terms between you and us under which you may access and use our website http://www.goodenergyshop.co.uk/ ("our site").  This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use.

http://www.goodenergyshop.co.uk/ is a site operated by Good Energy Shop Limited ("we" or "us").  We are registered in England and Wales under company number 6243928 and we have our registered office at Monkton Reach, Monkton Hill, Chippenham, Wiltshire SN15 1EE.  Our VAT number is 811 3295 57.

Prohibited uses
You may use our site only for lawful purposes.  You may not use our site:

• in any way that breaches any applicable local, national or international law or regulation;
• in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
• to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards (see below);
• to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
• to knowingly transmit any data, or send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

• not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use;
• not to access without authority, interfere with, damage or disrupt:
• any part of our site;
• any equipment or network on which our site is stored;
• any software used in the provision of our site; or
• any equipment or network or software owned or used by any third party.

Interactive services
We may from time to time provide interactive services on our site, including, without limitation:

• chat rooms;
• bulletin boards; and/or
• feed-back and review forum

Where we do provide any interactive service, it will be moderated.  Any material which you contribute to our site ("Contribution") will be checked by us for compliance with our content standards (see below) before or as soon as reasonable practicable after it is published.   We will try to publish as many Contributions as we can but we cannot guarantee that all Contributions will be published.  We also cannot guarantee how quickly Contributions will be posted as this will depend on other editorial commitments.

Although interactive services will be moderated, we are under no obligation to you or any other person to oversee, monitor or moderate any interactive service, or any other service we provide on our site and we may stop moderating interactive services at any time.  We reserve the right to remove, or to disable access to, any Contribution which we deem to be potentially defamatory of any person or which we deem unlawful or in violation of any third party rights.  We expressly exclude our liability for any loss or damage arising from the use of any interactive service by any person in contravention of this acceptable use policy.

You must be at least 18 years old to use any interactive service on our site.  By using any interactive service, you warrant that you are at least 18 years old.  We will do our best to assess any possible risks for users from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks.  However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content standards
These content standards apply to any and all Contributions, and to any interactive services associated with our site.

You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any Contribution as well as to its whole.

Contributions must:

• be accurate (where they state facts);
• be genuinely held (where they state opinions);
• comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

• contain any material which is defamatory;
• contain any material which is obscene, offensive, hateful or inflammatory;
• promote sexually explicit material;
• promote violence;
• promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
• infringe any copyright, database right or trade mark of any other person;
• be likely to deceive any person;
• be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
• promote any illegal activity;
• be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety;
• be likely to harass, upset, embarrass, alarm or annoy any other person;
• be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
• give the impression that they emanate from us, if this is not the case;
• advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse;
• damage (or be likely to damage) the goodwill or reputation of Good Energy Shop Limited or any member of our group of companies.

Copyright
By submitting a Contribution to our site, you agree to grant us a non-exclusive licence to use that Contribution.  Although you will still own the copyright in your Contribution, we will have the right to freely use, edit, alter, reproduce, publish and/or distribute the material in your Contribution.  This licence will be free of charge, perpetual and capable of sub-licence.  We may exercise all copyright and publicity rights in the material contained in your Contribution in all jurisdictions, to their full extent and for the full period for which any such rights exist in that material.

Please also note that, in accordance with the content standards above, you must ensure that your Contribution does not infringe any copyright, database right or trademark of any other person.  By submitting your Contribution to our site, you are warranting that you have the right to grant us the non-exclusive copyright licence described above.

If you are not in a position to grant such a licence to us, please do not submit the Contribution to our site.

Breach of this policy
We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site.  When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

• immediate, temporary or permanent withdrawal of your right to use our site;
• immediate, temporary or permanent removal of any posting or material uploaded by you to our site;
• issue of a warning to you;
• legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
• further legal action against you;
• disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Complaints
If you wish to complain about any Contribution posted on our site, please contact us at Email us at: enquiries@goodenergyshop.co.uk

or Write to us at:

Good Energy Shop,
Monkton Reach,
Monkton Hill,
Chippenham,
Wiltshire,
SN15 1EE

We will then review the Contribution and decide whether it complies with our content standards.  We will deal with any Contribution which, in our opinion, violates our content standards as described above (see "Breach of these rules").  We will inform you of the outcome of our review within a reasonable time of receiving your complaint.

Changes to the acceptable use policy
We may revise this acceptable use policy at any time by amending this page.  You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you.  Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

PRIVACY POLICY

Good Energy Shop Limited ("we" or "us") are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the "Act"), the data controller is Good Energy Shop Limited of Monkton Reach, Monkton Hill, Chippenham, Wiltshire SN15 1EE.

Information we may collect from you
We may collect and process the following data about you.

• Information that you provide by filling in forms on our site http://www.goodenergyshop.co.uk/ ("our site"). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services.
• If you contact us, we may keep a record of that correspondence.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Details of transactions you carry out through our site and of the fulfilment of your orders.
• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Where we store your personal data
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted [using SSL technology].  Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential.  We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.  Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information
We use information held about you in the following ways.

• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To provide you with information, products or services that you request from us.
• To carry out (or procure the carrying out of) obligations arising from any contracts entered into between you and us or between you and any third party featured on this site.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To notify you about changes to our service.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone and/or by electronic means (e-mail or SMS), where you consent to this.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant boxes situated on the form on which we collect your data (the registration form).

We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day).  We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1).  We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

Disclosure of your information
We may disclose your personal information to any member of the Good Energy group, which means Good Energy Limited's  subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985 or section 1159 of the Companies Act 2006 (as applicable).

We may disclose your personal information to third parties:

• if Good Energy Shop Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
• if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and/or any other agreements; or to protect the rights, property, or safety of Good Energy Shop Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

IP addresses and cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers.  This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer.  Cookies contain information that is transferred to your computer's hard drive.  They help us to improve our site and to deliver a better and more personalised service.  They enable us:

• to estimate our audience size and usage pattern;
• to store information about your preferences, and so allow us to customise our site according to your individual interests;
• to speed up your searches;
• to recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies.  However, if you select this setting you might be unable to access certain parts of our site.  Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Please note that our advertisers may also use cookies, over which we have no control.

Your rights
You have the right to ask us not to process your personal data for marketing purposes.  We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.  You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at Data Protection, Good Energy Shop Limited, Monkton Reach, Monkton Hill, Chippenham, Wiltshire SN15 1EE or at enquiries@goodenergyshop.co.uk.

Our site might, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.  Any access request may be subject to a fee to meet our reasonable costs in providing you with details of the information we hold about you.

Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Data Protection, Good Energy Shop Limited, Monkton Reach, Monkton Hill, Chippenham, Wiltshire SN15 1EE or at enquiries@goodenergyshop.co.uk.